What is your return policy?
We accept returns due to faulty garments or if your order doesn’t match your delivery. No returns are given if you change your mind once your order has been received. Please return within 14 business days from the date you received the parcel. Sale items cannot be returned for a refund or exchange and are final sale. The return shipping cost is payable by the customer and we recommend using a tracked method for safe delivery. 213 Apparel is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded.
We will process your refund within 7 – 14 business days of the returned item arriving to our warehouse, followed by a confirmation email. 213 Apparel reserves the right to deny a refund of the merchandise returned if it does not meet the requirements of our return policy.
What if my purchase is faulty?
If you have received a faulty item please email us at firstname.lastname@example.org – We will replace your item if the stock is available or refund you accordingly.
How will I be refunded?
We will credit your original method of payment minus original shipping charges, GST, and Tax paid.
Can i exchange if my size doesn't fit?
Yes we understand it can be sometimes hard to to know your correct size when buying online. If you have any questions about sizing please e-mail us at email@example.com.
We are happy to exchange full price items if size doesn’t fit. Please ensure garment is unworn with tags still attached – we kindly ask for you to e-mail us and send your item to us with a pre-paid satchel enclosed so we can send your new size.